Address: London and Staple Inn. 1-3 Staple Inn Hall. High Holborn. London. WC1V 7QH
Phone: +44 (0) 20 7632 2100
Head of Web
As Head of Web, I defined and executed the digital strategy for the Institute and Faculty of Actuaries, overseeing all Drupal-powered properties and microsites. I partnered with the executive team to translate organisational goals into high-impact online services that supported member engagement, professional learning, and event management.
Platform Rebuild and Performance
I led the complete rebuild of actuaries.org.uk on Drupal 6, integrating Apache SOLR for sub-second faceted search, Apache Tomcat for scalable delivery, and Apache Tika for automated document parsing. This overhaul boosted search relevance by 50% and halved page rendering times, providing instant access to technical papers and industry resources.
Custom Module Architecture
I architected bespoke modules for event registration, resource libraries, and member directories, creating reusable components that slashed publishing lead times by 40%. These tailored solutions empowered editors to launch complex content workflows without developer intervention, ensuring consistency across digital services.
Infrastructure and Reliability
Managing multi-server clusters, I implemented strategic capacity planning, load balancing, and continuous monitoring to achieve 99.9% uptime. I negotiated hosting contracts, optimized server configurations for peak demand, and enforced security best practices to safeguard member data and institutional assets.
Microsites & Rapid Delivery
Through agile Scrum sprints, I delivered a portfolio of Drupal 6 microsites—including the Actuarial Merger portal and bespoke event platforms—in under four weeks each. Consistent branding, performance tuning, and automated provisioning ensured each launch met tight deadlines without sacrificing quality.
Team Development & Governance
I personally face-to-face trained 30+ editors in London and Edinburgh on CMS best practices, established coding standards in Confluence, and configured Jira workflows to streamline content approvals and technical support requests. I directed recruitment, onboarding, and performance management for the digital team, building a high-performing unit aligned with the professions culture and values.
Continuous Improvement & Analytics
By harnessing site analytics and member feedback, I instituted quarterly reviews that informed iterative enhancements to UX, accessibility, and SEO. This data-driven approach drove a 20% uplift in member portal adoption and ensured the digital assets evolved alongside user needs.
Through strategic vision, hands-on leadership, and collaborative governance, I delivered resilient, user-focused web solutions that underpinned the Institute’s mission and set the stage for sustained digital growth.